Important Information

 

 

The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.

Who are we?

We are KR Fleet Solutions Ltd KR Fleet Solutions Ltd and our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

KR Fleet Solutions Ltd acts as a credit intermediary. KR Fleet Solutions Ltd is authorised and regulated by the Financial Conduct Authority (under registration number 991722).

What services do we provide?

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.

If you have a complaint.

It is the aim of KR Fleet Solutions to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

To make a complaint you can contact us in a number of ways;

Telephone:   0203 4414649

E-Mail:        Customerservice@KRFleetsolutions.co.uk 

 

In Writing:    KR Fleet Solutions Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or the BVRLA. 

A copy of our complaints procedure is available upon request or on our website, www.krfleetsolutions.co.uk/complaints

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